Privacy Policy

1. Who We Are

The Dialers LLC (“The Dialers,” “we,” “us,” “our”) is a limited‑liability company formed in the State of Delaware.

2. Scope of This Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you:

• visit thedialers.com (the “Site”);
• engage our SDR, cold‑calling, list‑building, CRM, or sales‑automation services (the “Services”);
• communicate with us by phone, email, LinkedIn™, chat, or other channels.

U.S. focus: Our Services are marketed to organizations and individuals located in the United States. We do not intentionally solicit residents of the European Economic Area (EEA) or other non‑U.S. regions. If you are outside the United States, you use the Site at your own initiative and are responsible for compliance with local laws.

3. Information We Collect

We do not seek or knowingly collect:

• “Sensitive” data as defined under state laws (e.g., precise geolocation, health data, racial origin).
• Data from children under 16 years of age.

4. Legal Bases & Governing Laws

Because we operate principally in the United States, we rely on the following U.S. laws and frameworks:

• Contract performance — to provide the Services you (or your employer) request.
• Legitimate business interests — B2B marketing, fraud prevention, improving Services (balanced against privacy).
• Consent — for non‑essential cookies or certain marketing emails; you may withdraw anytime.
• Legal obligations — record‑keeping, tax, telemarketing compliance (e.g., TCPA, Telemarketing Sales Rule).

State Privacy Statutes: Where applicable, we honor the rights granted under the California Consumer Privacy Act as amended by the CPRA (“CCPA/CPRA”), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), Utah Consumer Privacy Act (UCPA), Texas Data Privacy and Security Act (TDPSA, effective 2024‑07‑01), and similar state laws. We treat “sales” or “sharing” of personal information as those terms are defined by each statute and provide opt‑out mechanisms.

GDPR Note: If an EEA visitor contacts us, we process their data under GDPR Art. 6(1)(b) (contract) or 6(1)(f) (legitimate interests) and honor EU data‑subject rights.

5. How We Use the Information

1. Provide & operate Services — run outbound calling and email campaigns; deliver qualified leads.
2. Analytics & improvements — measure performance, enhance scripts, detect anomalies.
3. Marketing — send B2B offers, newsletters, and promotional content (opt‑out anytime).
4. Security & fraud prevention — monitor logs, investigate abuse, enforce our Terms.
5. Legal & compliance — comply with federal/state laws (e.g., TCPA opt‑in/opt‑out lists, Do‑Not‑Call Registry).

6. Disclosures of Information

We share personal information only as needed with:

• Service providers & processors — cloud hosting (AWS), analytics (Google Analytics 4), telephony (Aircall), CRM (HubSpot), email (Instantly), payments (Stripe, PayPal), professional advisors, auditors.
• Clients — limited lead/contact details and call outcomes produced for their campaigns.
• Affiliates/subsidiaries — for internal administration.
• Authorities, regulators, or courts — when legally required or to protect rights, safety, or property.

We do not “sell” data for monetary consideration.

7. International Transfers

Our servers are located in the United States. If we transfer data outside the U.S. (e.g., to AWS EU regions for redundancy), we rely on Standard Contractual Clauses or other approved safeguards.

8. Data Retention

When retention ends, we delete or anonymize the data unless a longer period is legally required.

9. Your Privacy Rights

Depending on your state of residence, you may have rights to:

• Know what personal information we collect and why;
• Access, correct, or delete personal information;
• Opt‑out of targeted advertising, “sharing,” or certain data‑processing;
• Receive a portable copy (data portability);
• Appeal a refusal to act on a request (where required).

10. Do‑Not‑Call & Telemarketing Compliance

We comply with:

• Telephone Consumer Protection Act (TCPA) and FCC rules;
• Telemarketing Sales Rule (TSR);
• National & state Do‑Not‑Call lists;
• Internal DNC list management (we honor opt‑outs within 30 days).

Our calls may be recorded for quality assurance; you will hear a recording notice where required. You can opt‑out of future calls by telling the agent or emailing us.

11. Security Measures

We use industry‑standard safeguards, including:

• TLS 1.3 encryption in transit;
• AES‑256 encryption at rest (cloud storage);
• Role‑based access controls & MFA;
• Quarterly vulnerability scans and annual penetration testing;
• Incident‑response plan aligned with NIST 800‑61.

No system is perfect; if a breach creating risk to individuals occurs, we will notify affected persons and regulators as required by federal or state law.

12. Automated Tools & AI Disclosure

We employ AI platforms (e.g., GPT‑4o) to draft call scripts, analyse transcripts, or score leads under human supervision. We do not make decisions with legal or similarly significant effects solely by automated means.

13. Third‑Party Links

Our Site may contain links to external sites. We disclaim responsibility for their privacy practices; review the policies of any site you visit.

14. Terms and Conditions and Disclosure

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• The Dialers
• Informative
• 2 messages per week
• “Message and data rates may apply” disclosure
• Text Helpfor help
• Text STOP to opt-out
• https://thedialers.com/privacy-policy/